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Information Technology

Due to campus and NH restrictions, and in an effort to keep our staff well so that they may continue to help others, Technology requests that these guidelines be observed:

If you have a technology question please use the helpdesk email rather than individual staff emails. Using the helpdesk email will route your request to all and provide the fastest response.  
    Email:   helpdesk@proctoracademy.org 

Many issues can be resolved using remote technology (e.g. Webex Teams).  Appointments will be made for issues that require equipment to be dropped off or picked up.  Please wait for the helpdesk staff to come to the door when you have an appointment; only one customer is permitted in the helpdesk area at a time and only one should be waiting in the lobby at any given time.  Masks are required.  Please do not come to the Learning Center if you have a fever or symptoms of possible Covid.  Observing these rules will help us keep the helpdesk as a clean room and safe for all.

Please call James Cox at 603-735 6755 for urgent issues.  Email the helpdesk for other matters after hours.

More about Technology:

A leader in integrating technology seamlessly into the learning environment, Proctor was one of the first schools to deploy a campus-wide network and establish a full-time internet connection with the National Science Foundation in the mid-1990s.
Proctor launched a 1-to-1 laptop program in 2000 and an iPad initiative in the fall of 2013.
This rich history of digital education has allowed Proctor to transition to online learning quickly during this unprecedented pandemic.

The ITS, Information Technology Services, staff manages the school’s technology resources. These include managing our campus-wide network, file servers, Google Apps, printers, copiers, Internet and intranet access, AV systems, and all school-owned technology equipment, as well as myProctor, the school’s student information system.

Tech News

List of 4 news stories.

  • Online Book/App distribution has changed

    James Cox
    Effective for the Fall 2021 term, the distribution of online books and applications has changed and a new Mobile Device Manager is being used to push apps and books to student devices.  Your Proctor email now serves as your Apple ID to use for these.  Here is more information.
  • WI-FI Changes

    The PAWN network is no longer in use.  Instead, employees connect to the EMPLOYEES wi-fi network using their email username and their network password (3 characters followed by 5 digits).  Similarly, students use the STUDENTS network using their email username and their network password (see the Tech info sheet included in the student Registration Day packet for details on connecting to wi-fi).  Guests will continue to select the GUEST network and choose a Proctor sponsor.
  • Guest Wi-fi password changed

    Ellen H Hackeman
    As of August 17, 2020, the Guest wi-fi now uses an application process with a Proctor Academy staff person being a sponsor.
    Read More
  • New Phone System

    The old 20+ year old phone system was replaced with more modern technology.
    Read More

Help & Support

Located in the lower level of the Fowler Learning Center is the ITS Help Desk where students, employees, and alumni can get technical support. Support includes help with software programs, printing issues, Google Apps, and Internet connection issues, and myProctor support.

Our Technician will provide warranty support for iPads, laptops, and desktops. iPads will be shipped to an Apple repair center and/or repaired on site; most laptops are repaired on site. If an iPad or laptop is out of warranty, a rate for the repair of $50/hr plus any parts not covered by warranty will apply. Proctor will provide a loaner if a repair takes longer than two hours.

Laptops and AV equipment may be signed out at the Help Desk for school use when required for an assignment. Students are responsible for theft or damage to borrowed or loaner equipment due to misuse or neglect.
All support requests should be directed to our Help Desk.

Help Desk may be reached at (603) 735-6751
Email helpdesk@proctoracademy.org

Hours:  Mon- Fri 8 a.m. – 4p.m. (when school is in session)

Our Mission

Leverage technology to support the mission of the school.

IT Responsibilities

It is the job of Information Technology Services, ITS, to plan for, purchase, and support needed technology and training to help Proctor’s employees and students succeed at their jobs and/or course work. ITS strives to make work easier, effective, and efficient, while ensuring that data is digitally accurate, secure, and that users are following the school’s Technology Use Contract.

General Operations (what we do)
Maintaining overall operations
  1. Support Students and employees
  2. Recommend, Support and maintain all Hardware
  3. Recommend, Support and maintain all Software
  4. Ensure the safe access to and reliability of data

Getting Connected

List of 7 items.

  • Adobe Creative Cloud

    All employees and students have access to Adobe Creative Cloud's web and desktop applications.   This suite includes more than 20 applications, such as Adobe Photoshop, Illustrator, InDesign, Spark, and Acrobat Pro for editing PDF's.
    Read More
  • G-Suite

    Access to Gmail, Google Calendar, Drive, and Google Documents
    Read More
  • FOB Photo ID Cards

    Read More
  • Network Access

    Wireless and wired network access
    Read More
  • Printers and Papercut

    Printers are located throughout campus and maintained by ITS.
    Read More
  • VPN

    Read More
  • Your myProctor Account

    myProctor contains school directories, daily academic information, class schedules, assignments, grades, directories and more.
    Read More
Located in  Andover, NH,  Proctor Academy is a private coeducational day and boarding school for grades 912. Students benefit from a rigorous academic program, experiential off-campus programs, fine and performing arts, competitive athletics, and a wide selection of extracurricular activities.
204 Main Street  .  PO Box 500  .  Andover, NH 03216
p. (603) 735-6000   f. (603) 735-6300   webmaster@proctoracademy.org