On Campus
Explore Proctor's on-campus academic courses, athletics, arts, college counseling, and residential life programs to better understand the breadth and depth of a Proctor experience.

Information Technology

Due to campus and NH restrictions, and in an effort to keep our staff well so that they may continue to help others, Technology requests that these guidelines be observed:

The Helpdesk will be open Monday through Friday:  8 am to 3 pm.
Please do not drop in, instead contact the helpdesk to discuss your issue.  Please use the helpdesk email rather than individual staff emails as the office will be manned by different staff each day with other staff working from home; using the helpdesk email will route your request to all and provide the fastest response.

    Email:   helpdesk@proctoracademy.org 
    Phone:  603-735-6751

Many issues can be resolved using remote technology (e.g. Webex Teams).  Appointments will be made for issues that require equipment be dropped off or picked up. 

Please do not come into the Learning Center building if you you have a cough or fever.  Arrangements will be made to pick up equipment when needed and practical to do so, for these cases.

The helpdesk office will be blocked off; we ask that no one enter unless asked.  Staff will meet you at the door at appointment times to accept equipment delivered for repair, sterilize it and bring in the office for repair.  They will let you know whether to wait in the lounge or return at a later date.

Please call James Cox at 603-748-5591 for extremely urgent after hours issues.  Email the helpdesk for other matters after hours.

More about Technology:

The iPad initiative, launched in the fall of 2013, grows on a rich history of experiential education at Proctor. A leader at integrating technology seamlessly into the learning environment, Proctor was one of the first schools to deploy a campus wide, wired/wireless network in the mid 1990’s, to initiate a 1 to 1 laptop program, and to established a full-time internet connection with the National Science Foundation.

The ITS (Information Technology Services) staff, is part of the PAIS (Proctor Academy Information Services) staff and manages the school’s technology resources. These include managing our campus-wide network, file servers, Google Apps, printers, copiers, Internet and intranet access, AV systems, and all school-owned technology equipment, as well as myProctor, the school’s student information system.

Tech News

List of 2 news stories.


Help & Support

Located in the lower level of the Fowler Learning Center is the ITS Help Desk where students, employees, and alumni can get technology support. Support includes help with software programs, printing issues, Google Apps, student server use, and Internet connection issues, and myProctor support.

Our Technician will provide warranty support for iPads, laptops and desktops. iPads will be shipped to an Apple repair center and/or repaired on site; most laptops are repaired on site. If an iPad or laptop is out of warranty, a rate for repair of $50/hr plus any parts not covered by warranty will apply. Proctor will provide a loaner if a repair takes longer than two hours.

Laptops and AV equipment may be signed out at the Help Desk for school use when required for an assignment. Students are responsible for theft or damage to borrowed or loaner equipment due to misuse or neglect.
All support requests should be directed to our Help Desk.

Help Desk may be reached at (603) 735-6751
Email helpdesk@proctoracademy.org

Hours:  Mon- Fri 8 a.m. – 4p.m.
             Tues & Thurs Evenings 7-9 p.m. (when school is in session)

Buying Personal iPads/Computers

Proctor faculty and administrators have embraced the educational benefits unleashed through technology. Laptops and Mobile devices provide new venues for content delivery, exploration, assessment, and management in the classroom.  In support of this and Proctor’s overall philosophy around technology integration, all incoming students must bring an Apple device to Proctor. This can be either a MacBook or an iPad with Apple Pencil, keyboard and case.

Required:  Apple Laptop or iPad with keyboard and case
  • Any 2016 or newer; MacBook Air, MacBook, or MacBook Pro.
  • iPad:  must support Apple Pencil, recommend WiFi only, no Cellular!
  • 9.7-Inch iPad, 2018 only, 32GB or 128GB must support Apple Pencil
  • 10.5 Inch iPad Pro, 2017 or 2018
  • 12.9 Inch iPad Pro, Gen1, 2017 or 2018
Required Apps:
Keynote, Pages, Numbers

Required Setting:
Students must have their own personal U.S. Apple ID and password.  See https://support,apple,com/en-us/HT204034 for information on how to get one.  It is not advisable to use a parent id as the id is used for managing online books and apps needed for coursework.

Prior to Arrival:
Purchase a Mac Laptop, or iPad that supports an Apple Pencil, from any store that sells Apple products.  Proctor has an agreement with Apple that alows students to purchase direct via this link:  Proctor Apple Store.  Refurbished iPads may be purchased from Apple with the same warranty as a new device.

For new purchases, Proctor strongly recommends parents purchase the Applecare+ warranty. Every Laptop and iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary tech support. AppleCare+ extends your coverage to three years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49/iPad and $99/laptop service fee plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.

Our Mission

Leverage technology to support the mission of the school.

IT Responsibilities

It is the job of Information Technology Services, ITS, to plan for, purchase, and support needed technology and training to help Proctor’s employees and students succeed at their jobs and/or course work. ITS strives to make work easier, effective, and efficient, while ensuring that data is digitally accurate, secure, and that users are following the school’s Technology Use Contract.

General Operations (what we do)
Maintaining overall operations
  1. Support Students and employees
  2. Recommend, Support and maintain all Hardware
  3. Recommend, Support and maintain all Software
  4. Ensure the safe access to and reliability of data

Getting Connected

List of 9 items.

  • Fileserver

    Local storage and backup for your Proctor files
  • Google Apps

    Access to email, calendars, Google drive, and documents
    Read More
  • ID Cards

    Read More
  • Network & Wireless

    Read More
  • Printers

    Printers are located throughout campus and maintained by ITS.
    Read More
  • VPN

    Read More
  • Wired

    Read More
  • Wireless

    Read More
  • Your myProctor Account

    myProctor contains school directories, daily academic information, class schedule, assignments, grades, directories and more.
    Read More
Located in  Andover, NH,  Proctor Academy is a private coeducational day and boarding school for grades 912. Students benefit from a rigorous academic program, experiential off-campus programs, fine and performing arts, competitive athletics, and a wide selection of extracurricular activities.
204 Main Street  .  PO Box 500  .  Andover, NH 03216
p. (603) 735-6000   f. (603) 735-6300   webmaster@proctoracademy.org