NEW TEMPORARY COVID PROTOCOL
Due to campus and NH restrictions, and in an effort to keep our staff well so that they may continue to help others, Technology requests that these guidelines be observed:
The Helpdesk will be open Monday through Friday: 8 am to 3 pm.Please do not drop in,
instead contact the helpdesk to discuss your issue. Please use the helpdesk email rather than individual staff emails as the office will be manned by different staff each day with other staff working from home; using the helpdesk email will route your request to all and provide the fastest response.
Many issues can be resolved using remote technology (e.g. Webex Teams). Appointments will be made for issues that require equipment be dropped off or picked up.
Please do not come into the Learning Center building if you you have a cough or fever. Arrangements will be made to pick up equipment when needed and practical to do so, for these cases.
The helpdesk office will be blocked off; we ask that no one enter unless asked. Staff will meet you at the door at appointment times to accept equipment delivered for repair, sterilize it and bring in the office for repair. They will let you know whether to wait in the lounge or return at a later date.
Please call James Cox
at 603-748-5591 for extremely urgent after hours issues. Email the helpdesk for other matters after hours.
More about Technology:
The iPad initiative, launched in the fall of 2013, grows on a rich history of experiential education at Proctor. A leader at integrating technology seamlessly into the learning environment, Proctor was one of the first schools to deploy a campus wide, wired/wireless network in the mid 1990’s, to initiate a 1 to 1 laptop program, and to established a full-time internet connection with the National Science Foundation.
The ITS (Information Technology Services) staff, is part of the PAIS (Proctor Academy Information Services) staff and manages the school’s technology resources. These include managing our campus-wide network, file servers, Google Apps, printers, copiers, Internet and intranet access, AV systems, and all school-owned technology equipment, as well as myProctor, the school’s student information system.